Privacy Policy

Effective Date: [17/7/2025]

Business Name: Therabotica

Website: www.therabotica.com.au

Location: Perth, Western Australia

Contact: info@therabotica.com.au

At Therabotica, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or attend sessions at our physical location.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

We may collect the following types of personal information:

Name, email address, and phone number
Booking and session history
App usage and mood check-ins
AI chat interactions (text and voice, where applicable)
Payment and billing information (via Shopify, not stored by us directly)
Location (if you grant permission in the app)
Any other information you provide voluntarily (e.g., journal entries)2.

How We Collect Information

We collect information through:

Our website (e.g., booking forms, contact forms, newsletter sign-ups)
Our Shopify store
Our mobile app (e.g., mood check-ins, AI conversations, user preferences)
Customer support or direct communication
Third-party tools such as Firebase, Shopify, OpenAI API, and Google Analytics

Why We Collect Your Data

We collect this information to:

Process and manage your bookings
Provide you with a personalised wellness experience
Operate our AI chat features and app content
Improve our services and user experience
Send occasional updates or marketing communications (opt-out available)
Comply with legal and platform requirements (e.g. Shopify, App Store)

How We Store and Protect Your Data

We store data securely using trusted third-party services such as Firebase and Shopify. We take reasonable steps to protect your data from unauthorised access, loss, or misuse.

Sensitive data (e.g., mood logs, AI conversations) is encrypted and access-controlled.

We do not sell or rent your personal information to anyone.

Third-Party Services

We may share limited data with trusted third parties to deliver our services, including:

Shopify (eCommerce platform)
Firebase (app backend and analytics)
OpenAI (AI chat and wellness tools)
Stripe or Shopify Payments (payment processing)

Each of these providers has their own privacy and security standards, which comply with international data protection norms.

Data Retention

We retain personal data only as long as needed to:

Deliver services to you
Comply with legal obligations
Improve our offerings

You may request your data be deleted at any time by emailing us.

Your Rights

Under Australian privacy law, you have the right to:

Access your personal data
Correct inaccurate or outdated information
Request deletion of your data
Withdraw consent to marketing or communication
File a complaint about a privacy concern

To exercise any of these rights, contact: info@therabotica.com.au

Cookies and Analytics

Our website uses cookies and third-party tools like Google Analytics to help us understand usage patterns. You may disable cookies in your browser settings, though this may impact site performance.

App and AI-Specific Info

If you use the Therabotica app:

AI chat interactions may be processed via the OpenAI API
Mood logs, voice inputs, and session history may be stored in Firebase
This data is used only to personalise your wellness experience — not for profiling or advertising
You may request deletion of app data at any time

10.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services indicates acceptance of any changes.

11.

If you have any questions, requests, or concerns about your data or this policy, contact us at:

Therabotica

Email: hello@therabotica.com.au

Website: www.therabotica.com.au